Frequently Asked Questions
When will my order be shipped?
Orders are dispatched within 1–3 business days. Delivery times typically range between 1–4 business days across Turkey.
How do I return an item?
You can return items within 14 days of receipt. Navigate to "My Orders", generate a return code, and send the package free of charge via our contracted courier partner.
Are products genuine leather?
Yes, all Venus Shoes models specified as leather are crafted from genuine premium grade leather.
Can I change my delivery address after ordering?
If your package has not yet been dispatched, please contact customer support immediately to update delivery details.
